Disclaimer : MajesTECH Technical services LLC is an independent tech support company. The Services we offer may also be available through the brand owner's official website.We do not represent or endorse any of the third-party companies.

For Refunds/Cancellations Please Call 1-800-391-8402 or email us at contact (@) majestechsupport.com

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. These terms (the "Terms") govern your use of the Web site at www.majestechsupport.com ("Site") and any technology support services provided either by telephone or computer (the Site and the support services are collectively referred to as the "Services") provided by majestechsupport.com, Inc., its subsidiaries, affiliates and contractors ("majestechsupport.com", "We", "Our", or "Us"). By accessing, ordering or using the Services via telephone or online via the Site, you ("You" or "Your" means you or, for services designed for businesses ("Business Services"), the legal entity that you are authorized to represent and on whose behalf the Business Services are purchased) and other users of the Services (collectively, "Users") agree to these Terms and Our Privacy Policy available at www.majestechsupport.com/privacypolicy.html. If, at Your request, We agree to send Our employees or representatives to Your residence, place of business, or other location designated by You and agreed to by Us in order to provide You with technology support services, then these Terms shall govern such provision of services as well. If You do not agree to these Terms, You may not access or use the Services.


Scope of Services


You may initiate the Services via telephone, via the Site, or other means made available by majestechsupport.com. majestechsupport.com will use commercially reasonable efforts to answer Your technology question and resolve Your technology problem for a fee as set forth in the Site or as quoted on the telephone, as applicable. majestechsupport.com may provide certain portions of the Services via remote control session, online chat or e-mail. We may set forth limits to the technology We support. Certain Services may have minimum system requirements.


majestechsupport.com Services may include Services that are available on a one-time basis, for a fee ("Individual Services"); as well as subscription Services, which are an entitlement to more than one Service over a period of time, for a recurring fee ("Subscription Services").


Terms of Use

We provide You with access to and use of the Services subject to Your compliance with the Terms. majestechsupport.com reserves the right to refuse to provide the Services to anyone at any time without notice for any reason. You represent and warrant to Us that (a) You are at least 18 years old; (b) You have the right, capacity and authorization necessary to legally bind Yourself to the Terms; (c) You have read and agree to the terms of the Privacy Policy on the Site, (d) You will comply with all treaties, laws, rules and regulations applicable to Your use of the Services, (e) any information You submit to majestechsupport.com is correct and complete, and (f) any payment or credit card information You supply is correct.


Service Plans and Related Information


All service plans are subject to modification or cancellation at any time with no prior notice. MajesTECH Technical Service Pvt Ltd reserves the right to cancel service at any time with no prior notice, for any reason they, in their sole discretion, deem appropriate.


"charge-backs" or cancelling any fees or service charges paid for with your credit card.


"SOFTWARE"


"Software" means a computer program of any kind, whether owned by MajesTECH Technical Service Pvt Ltd or a third party, whether delivered via download, CD, other media, or other delivery method, including client and/or network security software. Elements of the Software are protected under copyright, trade secret, unfair competition, and other laws. Software includes both MajesTECH Software and Third Party Software. Technician will take you through the download process of secured and safe software.


"SUBMISSION OF PLAN ORDERS; SERVICE PLANS"


You may order Services by submitting Plan Orders through the MajesTECH Portal or by calling MajesTECH. Once MajesTECH accepts the Plan Order submitted by you, then you will receive an email from MajesTECH at the email address that you provide or have provided to MajesTECH as part of the Registration Process for the Services. MajesTECH is not responsible for rendering Services in connection with any Plan Order that it has not accepted. Upon acceptance by MajesTECH of a Plan Order, you will have a Service Plan.


RENEWAL POLICY


You understand that MajesTECH will not renew your subscription at the end of your subscription cycle unless explicitly stated otherwise.


REFUND POLICY


For subscription based plans, a full refund will be issued if MajesTECH has not been able to resolve even a single issue for you within the first 10 days of the subscription. If there are one or more resolved issues, the fees for the Subscription Service will not be refundable. Notwithstanding this MajesTECH may, at its sole discretion and on a case by case basis, agree to a refund of Subscription fees after deducting charges for servicing the Customer. For incident based plans, you will be eligible for refund when any of the following criterions are met:


  • 1. You have all the prerequisites which were required to resolve the problem and Issue was not resolved till the time account was active.
  • 2. The issue is out of scope for the particular plan
  • 3. 10 days have not passed after the issue was last worked upon by an MajesTECH technician

Disputes


If you are dissatisfied with the work performed, you must submit your complaint in writing within seven calendar days of the service being performed otherwise you expressly relinquish any ability to dispute the quality of service and any related refusal to pay our service and related charges. We will act in response to your written complaint as soon as we are able to and will endeavour to resolve the issues regarding your complaint. All complaints that are not resolved will be resolved by mandatory, binding arbitration as set forth herein.


Failed Service Attempts


We will act in all reasonable ways to establish the nature of the problem(s) that require our professional attention and to locate, analyze and correct those errors or problems. Nonetheless, we do not promise that, despite our best efforts that we will be able to successfully resolve the problems you have retained us to check up and repair. Consequently, you are still liable for and must pay us for our time spent attempting to repair your problems even if we cannot, using all reasonable efforts, produce actual repairs.


Trademarks, Service Names, Service Marks, and other Intellectual Property


You are not authorized to use our trademarks, name, or any aspect of our various elements of intellectual property in any manner, including advertising, publicity or any commercial or non-commercial nature without our express written consent.


Right to Refuse, Suspend or Terminate Service


MajesTECH Technical Services Pvt Ltd reserves the right to refuse, terminate, or suspend service to any user for any reason we deem, in our sole discretion, to do so, without any prior notice. Typically, we will suspend, terminate or refuse service if we determine that a user is using a computer system in an improper or illegal manner, providing indecent or obscene content, violating the rights of privacy or publicity, violating the civil rights of others, conducting actions that defame a third party or entity, are publishing "hate" or intolerant material, or are threatening or harassing others. However, we may also suspend, refuse, or terminate service for any reason that we, in our sole discretion, consider appropriate to do so.


Expiration of Service


We fully reserve the right to expire any prepaid and unused professional time and services that remain on your account if such has not been used within a year of the original purchase date. Such unused professional time and services will thusly expire and shall not be usable or refundable upon expiration. We shall have no duty to notify you of our decision to expire the unused professional time or services or any pending expiration.


Minimum Requirements


for Service You must have a broadband or high speed connection to the Internet to receive service and your computer must be actively connected to the Internet through a broadband or high speed connection at all times service is rendered or to be rendered by us. You must also have a registered, valid copy of Microsoft Windows installed as your system's operating software during all service periods. Your computer must be connected and operating while we are conducting repair, diagnosis, or downloading software or otherwise installing repair-related materials. You must allow us to download and install recommended software, including software that will require you to pay a licensing fee if ample freeware is not available and you will be responsible for all licensing fees and registrations for the same. You also agree that we may remove any software that is creating conflicts or is otherwise determined by us to be harmful or otherwise disruptive of the appropriate efficiency or working of your computer. We will endeavour to gain your prior approval before we install software or delete software, but you agree that we may delete and/or install software at our sole discretion without your prior approval if we deem it, in our exclusive discretion, to be in your best interest for us to do so and you agree to hold us harmless from any loss/failure of any nature relating to our installation and/or deletion of software on your computer. If you have Microsoft Vista installed on your computer, you may be required to disable your User Account Control (UAC). If you do render inoperative the UAC, you understand that your computer may be vulnerable to malware and other harmful programs and scripts during the short period that we are accessing your computer and you agree to hold us harmless from any failure and/or losses of any nature arising from this susceptibility of your computer arising from your temporary disabling of your UAC or your failure to correctly and promptly reestablish your UAC protections. You agree that you will promptly reactivate your UAC as instructed by us when we expire our access to your computer.


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Client Testimonials

Great bunch of guys, very amiable, helpful, and always at the ready. I'm grateful. Thanks again, guys.
John Soister. Brooklyn, New York.


Thank you MajesTECH for helping me with my computer issue. Your customer service is above and beyond compare! I really appreciate the time and effort given me.
- Aimee Hallermeier Ent


It makes my mistakes so much easier to fix when you have a techie that you understand & does not get upset if I am not able to understand what I am doing!!! That is a very hard to find with other techs I've used with other company's!!!...I am very impressed with your company!! Thank you very much!!
- Sharon Glancy, Coatesville, Pennsylvania


I am not computer savvy and I was apprehensive about signing up for any subscription plan, but MajesTECH showed me the LIGHT. One of their technicians Darcy was most pleasant and informative. Thank you MajesTECH.
- Noreen Ryan-Bergdolld, Chicago


Dear Sirs: Your techies were very kind and know exactly what is wrong with my computer. I am very pleased with your company. Thank you very much
- Christine Knight. Kansas City, Missouri


My PC is old by tech standards and always hemming and hawing about what it wants to do especially on Facebook. I found this company and in the past few months have been more than delighted that they can get it to work! Rock on guys you're a blessing to me! Thank you! Tomorrow on to the laptop for a quick cleanup! :)
- Rita M. Prisco


I am very happy with the service that was provided to me through this company.
Rachel Desrochers. - Vero Beach, Florida


I am very pleased with the service I have received thus far working with MajesTECH Technical Services. There is no comparison between the previous company I worked with and MajesTECH. I highly recommend them.
- Jeanette Summers


Awesome job. They helped up through the steps one at a time. Thank you so much we are grateful. - Lynn and Kevin Reynolds.
- Orange, Virginia


Thank you MajesTECH for helping us at a difficult time, we sincerely appreciate your kindness, your info, and helping us to get back on the Internet in a timely fashion. We would recommend you to any of our friends. Thank you from Bryan and Mary, we are senior citizens, but still have a zest for living.
- Mary Sliger. Bridgeport, Illinois.


I recently called on MajesTECH Technical Services to help me with problems with my laptop. I was so fortunate to get help from your employee by the name of Shawn. His courtesy, patience and knowledge was above the normal. His supervisor needs to give him a big fat raise. Also at the end of my session with Shawn I had occasion to talk with Steve. He too was very nice. I would refer your service to all my friends that need professional help with their ailing computer.
- Barbara E. Grinnell



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